Job Details

Information Technology - Applications Domain Expert (Digital/Website) - Scrum Master

Job Description

The successful candidate will be part of the Information Technology Division, Revenue Generation & Customer Experience Department.

Key Responsibilities:

• Review and analyse business requirements.
  
• Propose IT solutions and implement according to digital roadmap timeline.
  
• Improve reach and effectiveness of sales & marketing activities using digital technology.
  
• Strengthen personalization of services delivery and customer engagement.
  
• Digitize key operation processes and support total mission management.
  
• Drive key IT capability to transform business.
  
• Work with technology, business units and relevant functional managers to ensure that solutions delivered are aligned to the digital enterprise Architecture and IT Application roadmap.
  
• Liaise with vendors for implementation of enhancements and track prompt resolution of system issues.
  
• Manage key application development projects under the direct customer engagement, and sales & marketing portfolio.
  
• Anticipate any potential issues that might impact the project.
  
• Track and report project status to project steering committees.
  
• Monitor the product roadmap for periodic upgrades.
  
• Assist the business in the budgetary sizing of their IT plans.
  
• Track and identify feasible airline applications, key technology trends and technologies for awareness, and potential adoption by the business.
  

Required Skills

• Possess a degree in Information Technology or related fields.
• Must be a Certified Scrum Master.
• Minimum 3 years of relevant working experience.
  
• Strong analytical, project management, communications and interpersonal skills.
  
• Knowledgeable in software development methodologies such as Agile and SDLC, as well as digital development platforms, tools and deployment technologies.
  
• Knowledge / practical experience in digital UI/UX domain is preferred.
  
• Practical experience in website or mobile app related technologies and software development is preferred.
  
• Prior experience or expertise in social media related development would be useful, e.g. using Facebook, Twitter or chat applications for universal login, as well as sales, marketing and servicing purposes.