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Information Technology - Scrum Master (Digital/Website)

Job Description

The successful candidate will be part of the Information Technology Division, Revenue Generation & Customer Experience Department.

Key Responsibilities:

  • Review and analyse business requirements.
  • Propose IT solutions and implement according to digital roadmap timeline.
  • Improve reach and effectiveness of sales & marketing activities using digital technology.
  • Strengthen personalization of services delivery and customer engagement.
  • Digitize key operation processes and support total mission management.
  • Drive key IT capability to transform business.
  • Work with technology, business units and relevant functional managers to ensure that solutions delivered are aligned to the digital enterprise Architecture and IT Application roadmap.
  • Liaise with vendors for implementation of enhancements and track prompt resolution of system issues.
  • Manage key application development projects under the direct customer engagement, and sales & marketing portfolio.
  • Anticipate any potential issues that might impact the project.
  • Track and report project status to project steering committees.
  • Monitor the product roadmap for periodic upgrades.
  • Assist the business in the budgetary sizing of their IT plans.
  • Track and identify feasible airline applications, key technology trends and technologies for awareness, and potential adoption by the business.

Required Skills

  • Possess a degree in Information Technology or related fields.
  • Must be a Certified Scrum Master.
  • Minimum 3 years of relevant working experience.
  • Strong analytical, project management, communications and interpersonal skills.
  • Knowledgeable in software development methodologies such as Agile and SDLC, as well as digital development platforms, tools and deployment technologies.
  • Knowledge / practical experience in digital UI/UX domain is preferred.
  • Practical experience in website or mobile app related technologies and software development is preferred.
  • Prior experience or expertise in social media related development would be useful, e.g. using Facebook, Twitter or chat applications for universal login, as well as sales, marketing and servicing purposes.