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Executive/Senior Executive Inflight Services (Digital Transformation)

Job Description

The successful candidate will be part of Customer Experience Division, Inflight Services & Design Department (IS&D). He/She will be required to drive the implementation of the digital initiatives for the department and support the business users on their IT needs. 


Key Responsibilities:

 • Lead the agile team as product owner, to deliver the product roadmap aligned to the strategic KPIs

• Drive and execute digital projects for Inflight Services (e.g. inflight scheduling system, galley planning tool, data analytics etc)

• Define and prioritize product roadmap based on business value

• Collaborate closely with users to identify IT requirements, desired outcome and justifications

• Create user stories, prepare/perform user acceptance test and manage rollout plan

• Review suitability and sustainability of solution proposed by the IT developers

• Track development progress to ensure smooth and timely delivery of project, within budget

• Manage communications on change management/training

• Work with IT developers to resolve any system issues expeditiously

• Perform business process redesign to streamline/optimize processes

• Devise and maintain detailed documentation

• Other duties as assigned



• Possess a good bachelor’s degree in IT/Computing or Engineering

 • Good project management experience

 • Keen interest in digital product development

 • Meticulous and organised in multi-tasking in a fast-paced environment

 • Excellent communication (both written and verbal), problem-solving and decision-making skills

 • Able to present/explain technical details to non-practitioners of IT

 • Collaborative and adapt well to changing business environment

 • Knowledge in Agile methodology, data analytics (e.g. Tableau), MS Power Platform is a plus, but not mandatory

 • Fresh graduates are also welcomed to apply