Job Details

Refer Job: Send to a Friend
  • Share this on Facebook
  • Share this on LinkedIn

Add Add to Saved Jobs


Executive / Senior Executive HR Shared Services

Job Description

The successful candidate will join the HR Shared Service Centre (1HRSC).


Key responsibilities include:

One-stop service for employees / business units

  •  Lead and manage day-to-day operations of HR Shared Service Centre (1HRSC) to ensure deliverables and service levels are met
  • Develop work plans that specify key accountabilities, performance indicators and expected outcomes of success in guiding 1HRSC teams
  • Apply leading industry practices in re-engineering end-to-end processes to achieve continual improvement in operational efficiency, reduce cycle time and create value for employees
  • Leverage data and technology tools to enable automation of administrative and transactional activities for scalability and sustainability while not compromising on service excellence
  • Engage with HRBPs, employees and union leadership to provide insight and support into their requirements
  • Foster teamwork and coach 1HRSC teams to deliver first line support to HRBPs and employees

HR operations

  • Oversee and ensure operational efficiency, accuracy and timeliness in administrating employee matters, e.g. payments, contracts, appointments, departures, and leave management
  • Keep abreast of local regulations, company policies and union collective agreements; ensure all regulatory and compliance requirements are met
  • Manage User Acceptance Testing (UAT) of HR management system to support operations
  • Perform statistical analysis and reporting for senior management / local government agencies
  • Participate and/or lead any other ad-hoc projects/tasks as and when required


  • A good degree, preferably in Human Resources, Business or related field
  • Domain knowledge in HR management systems, e,g. SuccessFactors, Workday
  • Expertise in HR shared services / service centre operations with indepth knowledge of industry best practices
  • Experience in working with project teams using Lean/Six Sigma principles to create business change using enabling technologies 
  • Analytical, meticulous, detail-oriented with strong numerical competency
  • Able to work independently and in a high-stress environment with dynamic timelines and priorities
  • Strong leadership and coaching skills
  • Excellent communication and written skills to manage diverse range of stakeholders
  • Familiarity with local labour legislation/TAFEP would be an advantage