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Assistant Manager Crew Communications

Job Description

 

The successful candidate will develop and drive effective communication and engagement between Cabin Crew management and crew.

 Key Responsibilities include:

• Drive crew communications strategy to improve readership across key channels of communication.

• Monitor crew communications feedback and improve crew engagement satisfaction rating.

• Assist Divisional Head with crisis management communications and ensure timely communication to crew.

• Oversee and drive coordination of communications from Business Units to ensure that relevant messages are communicated to crew to maintain standards, good discipline and morale.

• Identify potential new ideas for digital automation/initiatives to streamline processes.

• Identify potential new ideas for data analytics initiatives to improve communications and engagement.

 

Required Skills

• Applicants should have a good bachelor degree relating to Communications.

• Is meticulous, with excellent written and verbal communication skills.

• Possess excellent interpersonal skills to build strong partnerships and communicate with internal and external stakeholders.

• Excellent planning, organisation and time management skills.

• Strong analytical and problem-solving skills.

• Good inter-personal and people management skills.