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Information Technology - Applications Delivery Lead (Customer Service)

Job Description

  • Review and analyse business requirements. Propose IT solutions and implement according to digital roadmap timeline.
  • Work with business units and relevant functional managers to ensure that solutions delivered are aligned to the Digital Enterprise Architecture and IT Application roadmap.
  • Track and identify feasible airline applications, key technology trends and technologies for awareness, and potential adoption by the business.
  • Liaise with vendors for implementation of enhancements and track prompt resolution of system issues.
  • Manage key application development projects under the Customer Service portfolio. Anticipate potential issues that might impact the project. Track and report project status to project steering committees.
  • Monitor the product roadmap for periodic upgrades. Assist the business in the budgetary sizing of their IT plans.

Required Skills

  • Possess a degree in Information Technology, Computer Science or related fields.

  • Must be a Certified Scrum Master.
  • At least 4 years of work experience in IT Project Management, System Integration, Design, Development and Implementation.
  • Experience in application of Design Thinking methodology and Agile approach.
  • Strong analytical, project management, communications and interpersonal skills.
  • Practical experience in database design and software development is preferred.
  • Knowledge in some of the following areas: J2EE, RDBMS, analytics, cloud computing, augmented reality.
  • Some degree of capability in other areas (network, servers, security, middleware, and open source software such as Apache Tomcat, Springbot) will also be advantageous.
  • Ability to manage vendors to ensure standards & timely delivery